Shipping policy

 

  • Order Processing & Transit Times: Orders are processed within 1 to 3 business days. Transit times are estimates provided by the carrier and are outside our direct control.
  • Incorrect Address & Customer Error: We are not responsible for packages delayed, returned, or lost due to incorrect, incomplete, or mistyped address information provided by the customer at checkout. Customers are responsible for ensuring that their shipping address is correct and complete at the time of purchase.
  • Authority to Leave & Special Instructions: For high-value or one-of-a-kind items, the customer assumes full responsibility for any "Authority to Leave" or untracked delivery requests made to the carrier. We reserve the right to require a secure signature upon delivery for specialty items.
  • Delivered Orders: Once a tracking status confirms an item has been successfully delivered to the provided shipping address, responsibility for the safe custody of the package transfers to the recipient.
  • Investigation & Resolution: In the event of a reported non-delivery or shipping dispute, we reserve the right to fully investigate the matter with the postal carrier before issuing any refunds or replacements.
  • Lost, Damaged, or Undeliverable Parcels: Photographic evidence of damaged items must be provided within 48 hours of delivery to assist with carrier claims. Packages returned to sender due to incorrect addresses or unclaimed status will require the customer to cover secondary shipping fees for reshipment.